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Otryon Documentation

High-level product overview, onboarding checklist, analytics, operations, and best practices.

Experience Overview

  • Otryon adds a storefront widget that lets shoppers upload or snap a photo and see a try-on preview within seconds. Images are used only to generate the preview and are not saved.
  • The widget records high-level engagement events so the merchant dashboard can connect try-on activity to carts, checkouts, and orders.
  • Theme embeds keep the widget available on every template where the block is enabled, and the admin guides merchants to any pages that still need activation.
  • Shortcuts inside Shopify take merchants directly to campaign creation so they can launch offers without leaving their workflow.

Onboarding Checklist

  • The guided checklist covers enabling the theme block, turning on products, creating a campaign, and approving billing.
  • Status cards show whether each prerequisite is complete, keeping the checklist open until outstanding steps are resolved.
  • Billing approval happens inside the flow, and returning merchants pick up right where they left off.
  • After completion, the checklist stays available so teams can revisit it whenever they need a refresher.

Dashboard & Reporting

  • The overview dashboard offers flexible date filters that show try-ons, conversions, and revenue uplift over time.
  • KPI tiles summarize totals like try-ons, sessions, conversion rate, and average order value at a glance.
  • A recent activity feed highlights the latest events so teams can confirm tracking shortly after setup.
  • Product and campaign drilldowns surface trends that help prioritize merchandising and promotional decisions.

Product Management

  • The products view lists catalog items with try-on status, preview thumbnails, and key performance indicators.
  • Bulk actions respect plan limits and flag when an upgrade or reconfiguration is needed before adding more items.
  • Each product links to focused analytics so merchants can spot which items deserve campaigns or refinements.
  • Responsive pagination keeps selections intact while browsing, making large catalogs easy to manage.

Campaigns Workspace

  • Campaign cards show schedule, targeting, discount details, and status badges for quick scanning.
  • Automatic conflict checks flag overlapping promotions before launch so shoppers see the right offer.
  • The creation modal guides messaging, incentives, and Shopify sync in one place.
  • Campaign analytics highlight impressions, views, redemptions, and revenue to inform adjustments.

Widget Behavior

  • When opened, the widget pulls in product details and guides the shopper through a quick photo upload for an instant preview.
  • Progress indicators set expectations, and friendly messaging explains any errors with next steps.
  • Successful try-ons can prompt shoppers to add items to their cart and highlight relevant promotions.
  • Merchants can tailor the post-try-on experience with custom copy and offers—no custom code required.

Billing & Usage Controls

  • The settings page outlines each plan with included try-ons, pricing, and feature differences.
  • Usage meters show try-ons consumed against plan limits and whether overage is enabled.
  • Alerts notify merchants when they approach or reach limits so they can adjust campaigns or upgrade.
  • Health indicators flag when the theme embed or other requirements fall out of sync, keeping the storefront ready.

Monitoring & Diagnostics

  • Protective rate limits keep experiences responsive for shoppers and admin users alike.
  • Error monitoring runs in a privacy-conscious mode, capturing issues without storing sensitive shopper details.
  • Diagnostic tools check the storefront embed and highlight any missing blocks or misconfigurations.
  • Structured logs group activity by category so support teams can troubleshoot quickly.

Troubleshooting

  • If the widget loads slowly or shows a blank result, confirm the theme block is enabled and storefront scripts are permitted to run.
  • Empty analytics charts usually mean tracking is paused; verify campaigns and try-on toggles are active.
  • Billing sync issues after approval can be cleared by revisiting settings or restarting the onboarding flow.
  • Order attribution gaps often stem from closing the widget too early; encourage staff to complete the try-on flow through add to cart.

Best Practices

  • Use clear, well-lit product photography to deliver the most accurate try-on experience.
  • Pair successful try-ons with timely incentives and review performance regularly.
  • Compare try-on conversion rates against baseline sessions to understand impact.
  • Monitor product-level analytics to focus try-ons on items that delight shoppers while controlling usage.

Support

Need help? Email hello@otryon.com with your shop domain, the affected product link, device details, and approximate time so our team can assist quickly.